What if – Self-Service Success at ByggToppen Stores

The city of Oslo, with its majestic fjords and bustling streets, was home to the headquarters of ByggToppen, one of the largest building material chains in Norway. While business was thriving, Erik, the innovative CEO of ByggToppen, knew there was always room for improvement.

Custom-cut materials, especially wood planks, were popular among ByggToppen’s clientele. But the ordering process was tedious. Customers had to wait in long queues to give specifications, and there were often discrepancies when it came to billing.

During a trip to an international trade fair, Erik stumbled upon the Tagpresto Pro system. An idea started to form in his mind. What if he could implement a self-service kiosk where customers could enter their specific requirements for wood planks directly?

Within a few weeks, ByggToppen introduced a self-service kiosk in their flagship store. Here’s how it worked:

1. Interactive Experience: The customer approaches the kiosk, which has a dedicated label printer equipped with the Tagpresto app. They input details like the type of wood, dimensions, and any special treatments or coatings.
   
   
2. Immediate Label Printing: Upon confirming their order, Tagpresto instantly prints out a label with a barcode that carries all the order details.
   
   
3. Hassle-Free Checkout: The customer then takes their custom label to the cashier. A quick scan, and the system automatically fetches the correct price based on the provided specifications. No room for human error!
   
   

The new system was an instant hit. Not only did it reduce waiting times and billing discrepancies, but it also provided an interactive shopping experience. Customers felt empowered, being able to manage their orders autonomously.

ByggToppen stores across Norway quickly adopted this new system. With this simple yet effective innovation, ByggToppen cemented its position as a forward-thinking leader in the building materials industry in Norway.

The story above is an illustrative customer scenario created to showcase how Tagpresto can assist businesses like this. While this story may not be based on a real scenario, it reflects the genuine benefits and solutions that Tagpresto offers.